Eskom Contact Centre Learnership Programme 2017 / 2018
Closing Date: 24 April 2017
Duration: 24 Months
Skills and Competencies
- Behavioural
- Integrity
- Honesty
- Trustworthiness
- Professionalism
- Communication and interpersonal relations
- Leadership
- Team player
- Strong communication skills
- Knowledge
- Ability to deal with stress
- Report compliance
- Service delivery exposure
- Effective Time Management
- Skills
- Negotiation skills
- Decision making skills
- Conflict handling
- Customer Service and product skills
- Telephone skills
- Computer skills,
- Communication skills. Indicate proficiency in speaking the preferred languages
Key Responsibilities
- Handling inbound interactions.
- Handling back office activities (Non – Technical Dispatch and follow ups).
- Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
- General Customer interaction and service improvement
- Supports Marketing, Sales and Customer Service Processes
- Vending Prepaid