Eastern Cape – Education Vacancy 2017

POST

:

CHIEF PERSONNEL OFFICER: CUSTOMER CARE UNIT x

10 POSTS (REF. EDU161/2017)

SALARY

:

R262 272 – R308 943 per annum (Level 8)

CENTRE

:

Head Office – Zwelitsha

REQUIREMENTS

:

B-degree (NQF level 7) ,or National Diploma (NQF level 6) or

qualification in relevant area • 4 years’ appropriate experience of which

at least 2 years at a supervisory level • PERSAL User proficiency.

Proficiency in the MS Office Package (Word, PowerPoint, Excel and

Outlook) • Knowledge and application of Batho Pele Principles. Proven

ability to resolve problems independently. Proven ability to work under

taxing circumstances. Ability to simultaneously navigate various

electronic platforms to resolve queries. Well-developed interpersonal

communication (both verbal and written) skills.

Note: A qualification in Customer Care / Communication related area

will be advantageous. Background in a Call Centre environment will

be an added advantage.

DUTIES

:

Resolve human resource management related calls logged by

departmental employees with the Call Centre on all matters related to

the appointment and administration of service benefits of employees

appointed in terms of the Employment of Educators Act, 1998 and the

Public Service Act, 1994. Escalate complex queries, logged with the

Call Centre, to the back office. Monitor the status of escalated queries

and provide regular feedback to “clients�?. Monitor changes in the

regulatory and policy domain and provide input to amend the

Frequently Asked Questions Response Log accordingly. Assist with

the analysis of calls logged by employees and assist with the

development of mechanisms to resolve identified trends.

POST

:

STATE ACCOUNTANT: CUSTOMER CARE UNIT X 4

POSTS REF. EDU162/2017

SALARY

:

R211 194 – R248 781 per annum

SALARY LEVEL

:

7

CENTRE

:

Head Office – Zwelitsha

REQUIREMENTS

:

B-degree (NQF level 7), National Diploma (NQF level 6) or

equivalent qualification in relevant area • 2 years’ appropriate

experience in the public finance and supply chain management field.

BAS and/or LOGIS proficiency. Proficiency in the MS Office Package

(Word, PowerPoint, Excel and Outlook). Proven ability to resolve

problems independently. Proven ability to work under taxing

circumstances. Ability to simultaneously navigate various electronic

platforms to resolve queries. Well-developed interpersonal

communication (both verbal and written) skills.

Note: A qualification in Customer Care / Communication related area

will be advantageous. Background in a Call Centre environment will

be an added advantage.

DUTIES

:

Resolve queries related to the payment for services rendered to

the Department and salary related queries logged by employees with

the Call Centre. Provide general information to clients on supply chain

management processes. Escalate complex queries, logged with the

Call Centre, to the back office. Monitor the status of escalated queries

and provide regular feedback to “clients�?. Monitor changes in the

regulatory and policy domain and provide input to amend the

Frequently Asked Questions Response Log accordingly. Assist with

the analysis of calls logged by clients and employees and assist with

the development of mechanisms to resolve identified trends.

POST

:

ADMINISTRATIVE OFFICER: CUSTOMER CARE UNIT X 3

POSTS Ref. EDU0163/2017)

SALARY RANGE

:

R 211 914 – R248 781 per annum

SALARY LEVEL

:

7

CENTRE

:

Head Office – Zwelitsha

REQUIREMENTS

:

B-degree (NQF level 7), National Diploma (NQF level 6) or

equivalent qualification in a related field • 2 years’ experience in an

administration environment. Proficiency in the MS Office Package

(Word, PowerPoint, Excel and Outlook). Knowledge and application of

Batho Pele Principles. Proven ability to resolve problems

independently. Proven ability to work under taxing circumstances.

Ability to simultaneously navigate various electronic platforms to

resolve queries. Well-developed interpersonal communication (both

verbal and written) skills.

Note: A qualification in Customer Care / Communication related area

will be advantageous. Background in a Call Centre environment will

be an added advantage.

DUTIES

:

Resolve queries related to admission requirements for learners,

subject offerings at schools, infrastructure problems and general

educational issues logged by clients with the General Desk. Escalate

complex queries, logged with the Call Centre, to the back office.

Monitor the status of escalated queries and provide regular feedback

to “clients�?. Monitor changes in the policy/operational domain and

provide input to amend the Frequently Asked Questions Response

Log accordingly. Assist with the analysis of calls logged by clients and

employees and assist with the development of mechanisms to resolve

identified trends. Assist with the resolving of queries logged with the

Presidential Hotline.

POST

:

ADMINISTRATIVE CLERK: CUSTOMER CARE UNIT (Ref.

EDU0164/2017)

SALARY RANGE

:

R142 461 – R167 814 per annum

SALARY LEVEL

:

5

CENTRE

:

Head Office – Zwelitsha

REQUIREMENTS

:

Grade 12 or equivalent NQF level 4 qualification. Computer

literacy (MS Word, Excel, PowerPoint and Outlook). Relevant

experience will be advantageous, especially within the call centre

environment. Good verbal and written communication skills. Good

customer care skills and interpersonal relations. Knowledge of Batho

Pele Principles.

DUTIES

:

Render administrative support services within the Customer

Care Unit. Coordinate the procurement of consumables for the Call

Centre inclusive of stores. Coordinate processes to ensure the

maintenance of the Call Centre’s infrastructure and operating systems.

Provide administrative support in relation to the administration of leave

and other service benefits for staff members employees at the Call

Centre. Maintain the Call Centre’s general information databases and

document management system. Administratively process payments

for goods and services rendered to the Call Centre.

POST

:

CHIEF PERSONNEL OFFICER: PERSAL

RESTORATION X 4 POSTS (ONE-YEAR CONTRACT

POSTS) REF. EDU165/2017)

SALARY RANGE

:

R262 272 – R308 943 per annum

SALARY LEVEL

:

8

CENTRE

:

Head Office – Zwelitsha (Persal Record

Restoration Project)

REQUIREMENTS

:

B-degree (NQF level 7) or National Diploma (NQF level 6)

qualification in Human Resource Management or Public

Administration• 5 years’ relevant experience in the HRM environment.

• PERSAL User proficiency. Proficiency in the MS Office Package

(Word, PowerPoint, Excel and Outlook) • Proven ability to resolve

problems independently. Proven ability to work under taxing

circumstances.

DUTIES

:

Supervise the work of data capturers responsible for the updating of

employee biographical data on PERSAL. Quality assure the employee

information files created on PERSAL as part of the restoration project.

Facilitate processes to obtain SAQA verification for employee

qualification certificates submitted. Supervise data capturing

procedures inclusive of maintaining high production levels.

POST

:

HUMAN RESOURCE CLERK: PERSAL RESTORATION X 20

POSTS (ONE-YEAR CONTRACT POSTS) (REF.

EDU0166/2017)

SALARY RANGE

:

R142 461 – R167 814 per annum

SALARY LEVEL

:

5

CENTRE

:

Head Office – Zwelitsha

REQUIREMENTS

:

Grade 12 or equivalent NQF level 4 qualification. Computer literacy

(MS Word, Excel). Relevant PERSAL experience will be

advantageous.

DUTIES

:

Capture in line with system standards verified

biographical data of employees on the PERSAL system.

Prepare input sheets for the data capturing process.

NOTE

:

Applications must be submitted on a Z83 form,

obtainable from any Public Service department or on the

Internet at

http://www.info.gov.za/documents/forms/employ.pdf

which must be signed (an unsigned Z83 form will

disqualify an application) and should be accompanied by

a recently updated, comprehensive CV as well as certified

copies of all qualification(s) (Matric Certificate must also

be attached) and ID and driver’s licence (where

applicable).

Non-RSA Citizens/Permanent Resident

Permit Holders must attach a copy of his/her Permanent

Residence Permit to his/her application. Should you be in

possession of a foreign qualification, it must be

accompanied by an evaluation certificate from the South

African Qualifications Authority (SAQA). Failure to submit

all the requested documents will result in the application

not being considered. Correspondence will be limited to

short-listed candidates only. If you have not been

contacted within three (3) months of the closing date of

this advertisement, please accept that your application

was unsuccessful. Suitable candidates will be subjected

to a personnel suitability check (criminal record check,

citizenship verification, financial/asset record check,

qualification/study verification and previous employment

verification). SMS applicants will be subjected to a

technical

exercise

and

undergo

competency

assessments. Successful candidates will also be

subjected to security clearance processes. Where

applicable,

candidates

will

be subjected to a

CLOSING DATE

:

31 March 2017