Eskom: Service Agent x2 (Distribution Division) Soweto Vacancy 2019
Position : Service Agent x2 (Distribution Division) Soweto
Vacancy type: Internal
Task Grade : T10
Area of Speacialization : To provide generic and interface customer services related to specialist fields in a defined geographic area, with the objective of providing efficient customer service.
Department : Customer Services
Business Unit : Gauteng Operating Unit
Location : South Africa (Gauteng)
Reference Number : 5000082244MK
Closing Date : 6/14/2019
Minimum Requirements
Qualification(s):
• Relevant 3 year Diploma
Experience:
• 3 years Customer Service experience
Skills and Competencies
• Behavioural:
Integrity
Honesty
Trustworthiness
Professionalism
• Skills and Knowledge:
Organizational Knowledge,
Planning and organising skills,
Customer Service and marketing skills
Telephone skills
Bilingual Multi-lingual
Counselling and conflict handling
Computer skills
Communication and interpersonal skills
Stress Management skills
Skills Sound knowledge of Eskom standards, Policies, Standards, procedures, and specification.
Leadership:
Team Player
Motivating teams
Coaching
Mentoring
Developing
Key Responsibilities
Direct the daily customer service activity operations.
Responsible for customer Data.
Handle generic service activities.
Build a relationship between their customer base and “Eskom” via regular proactive interventions.
Conducts all conventional measurement and meter related tasks.
Processes and Conducts credit revenue and credit management processes.
Perform vending and prepaid activities.
Allocating tasks for service providers in the section.
Processing quotations and connections activities.
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”