Servest 2017 Job Vacancy Facilities Manager (170720-1)
| Job Title | Facilities Manager |
| Department | Facilities Management |
| Job Type | Permanent |
| Location – Town / City | Midrand |
| Location – Province | Gauteng |
| Location – Country | South Africa |
| Job Context | Servest Integrated Solutions has an opportunity for a Facility Manager within a Facilities Management environment (Gauteng). At least 5 years experience in a similar role, relevant industry experience and technical knowledge within the Facilities Management Sector. (Soft and hard services.) This position is ideally suited to an individual who can be a professional ambassador for the Servest Brand. |
| Minimum Requirements | Excellent customer care relations, communication and Interpersonal Skills Excellent command of the English language Good understanding of company products and service offerings in a facilities management environment Strong problem / query resolution / account reconciliation / administrative skills At least five years experience in dealing with customers face to face. Ability to deal with customers at executive level. Own vehicle and valid driver’s licence. |
| Duties & Responsibilities | Thorough understanding of the Contract Agreement between Customers and Servest Integrated Solutions
Review all hard and soft Facilities Management SLA’s entered into with service providers (Internal & External) Implementation strategies (Internal & External) for delivery of PPM and reactive maintenance services Develop effective, customer focused and pro-active relationships at all levels in the customer chain Internal and external reporting, report production and attendance at relevant meetings, workshops and review sessions Ensure Quality Systems are implemented and monitored on an on-going basis for both technical and soft Facilities Management services Financial Management and Reporting Compliance Emergency and disaster preparedness, ensuring that all staff are provided with the necessary mentoring and training Monitoring contract finance performance (profitability), debtor days, contract scope management and contract upselling Excellent interpersonal skills, effective in handling and interacting with clients, staff, colleagues and suppliers Customer satisfaction, resolving customer queries within prescribed time limits |
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